Refund policy

At Surabhi Attire, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible under this policy, you may request a return, replacement, or refund subject to the terms below.

1. Return Window

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the product must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have the original tags and packaging intact.
  • Not be washed, altered, damaged, stained, or otherwise used.
  • Include the original invoice/order information where applicable.

Products that do not meet these conditions may be rejected.

2. Products Eligible for Return

Returns may be accepted for:

  • Incorrect products sent by Surabhi Attire.
  • Products received damaged.
  • Manufacturing defects.
  • Wrong size, subject to availability and our exchange procedure.
  • Other cases specifically approved by Surabhi Attire.

For products received damaged or defective, please contact us as soon as possible after delivery and provide photographs or videos showing the issue.

3. Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return or exchange, including products that:

  • Have been worn, washed, altered, or damaged after delivery.
  • Are missing original tags or packaging.
  • Are personalized or customized, where applicable.
  • Are marked as Final Sale / Non-Returnable at the time of purchase.
  • Are otherwise excluded from returns on the product page.

4. How to Request a Return

To request a return, contact us at:

Email: CONTACTUS@SURABHIATTIRE.COM
Phone/WhatsApp: +91 9082003248

Please include:

  1. Your order number.
  2. Product name.
  3. Reason for the return.
  4. Photographs/videos, if the product is damaged or defective.
  5. Any other information reasonably required to process your request.

Our team will review your request and provide return instructions if the return is approved.

Please do not send products back without receiving return instructions from us.

5. Exchanges

If you would like to exchange an eligible product for another size, you may request an exchange within 7 days of delivery.

Exchanges are subject to:

  • Product eligibility.
  • Availability of the requested size/product.
  • The product being returned in its original condition.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund or store credit, where applicable.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly.

We may request photographs or a short video to verify the issue.

After verification, Surabhi Attire may provide an appropriate remedy, which may include:

  • Replacement of the product.
  • Replacement with an alternative product.
  • Refund.
  • Store credit.

The specific remedy will depend on the circumstances and availability.

7. Return Shipping

For an approved return caused by an error on our part, such as receiving an incorrect, damaged, or defective product, Surabhi Attire may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns requested for reasons such as change of mind or incorrect size, return shipping charges may be borne by the customer, where permitted by applicable law and our specific order terms.

8. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed to the original payment method, where technically possible.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Shipping charges, COD fees, convenience fees, or other non-refundable charges, where applicable, may not be refundable unless required by law or otherwise stated by Surabhi Attire.

9. Sale and Discounted Products

Products purchased during sales, promotional campaigns, or with discount codes may be subject to special return or exchange conditions.

Any applicable special conditions will be displayed at the time of purchase.

10. Cancellation of Orders

You may request cancellation of an order before it has been dispatched.

Once an order has been shipped, cancellation may no longer be possible and the order may instead be handled under our return policy.

If a cancellation is approved, the applicable refund will be processed according to the payment method used.

11. Orders Refused or Undelivered

If an order is returned to us because the customer:

  • Provided an incorrect or incomplete address;
  • Was unavailable to receive the order after repeated delivery attempts;
  • Refused delivery; or
  • Otherwise caused the shipment to be returned,

any refund or re-shipping arrangement will be subject to review and applicable shipping costs may be deducted where permitted.

12. Refund Delays

If you have been notified that a refund has been processed but have not received it, please:

  1. Check your bank/payment account.
  2. Contact your payment provider or bank.
  3. Contact us if the refund remains unavailable after the applicable processing period.

We will assist in tracking the transaction where possible.

13. Policy Changes

Surabhi Attire may update this Refund & Return Policy from time to time.

The updated policy will be posted on this page with a revised "Last updated" date.

14. Contact Us

Surabhi Attire
Website: www.surabhiattire.com
Email: CONTACTUS@SURABHIATTIRE.COM
Phone/WhatsApp: 9082003248
Business Address: 1406/A, JP NORTH AVIVA, VINAY NAGAR, MIRA ROAD EAST, THANE-401107